Service/UX designer
Emil Bergström
I design experiences people remember. AI powered, human centered, and bringing out the best in the teams I work with.
Featured work experience
My Pages: A self service portal expected to help debtors pay of their debt
Client: Alektum Group | Role: UX-designer | Duration: 2023-2025
Redesigned an outdated portal into a modern, accessible product for people in debt, while introducing a product-oriented way of working for the first time at Alektum Group.
UX design
Service design
Accesability
Design system
System thinking
Process improvment
Team collaboration
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Redesigned Aktiv delgivning’s digital Services: A user-centered transformation
Client: Alektum group| Role: UX-designer | Duration: 2022-2023
UX leadership
Service design
Accesability
Accesability
Design thinking
Process thinking
Workshop facilitation
Aktiv Delgivning (one of Alektum Groups companies) requested assistance in improving their entire service. The entire project included 3 interconnected end users.
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Implementing a design system
Client: Alektum group| Role: UX-designer | Duration: 2022-2023
Design system
Team collaboration
UX leadership
Accessibility
Initiated and implemented a design system adopted across all product designs.
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Exploring the Design Context of AI-Powered Services
Client: Personal | Role: Service design researcher | Duration: 2021-2022
Research
Artifical intelligence
Machine learning
Thematic analysis
Design material
For my Master’s thesis, I explored how UX designers experience working with AI and machine learning as a design material. The work was later published and presented at the HCII 2022 Conference, contributing to the growing discussion on how AI is reshaping design practice.
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Service/UX designer
EMILBERGSTRÖM
I design experiences people remember. AI powered, human centered, and bringing out the best in the teams I work with.
4+
Years professional
experience
9
Years in design
total
20+
Projects with
real clients
MSc
Master’s in UX
& Service design
Featured work experience
Leading the redesign of an web application for debtors
Client: Alektum Group | Role: UX-designer | Duration: 2023-2025
Led the vision and redesign of an outdated web-app into a modern, accessible product for people in debt, applying the newly built design system and engaging stakeholders across the organization. Introduced product-oriented ways of working at Alektum Group for the first time.
UX design
Business development
Service design
Accessibility
Design system
System thinking
Process improvment
Team collaboration
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Leading UX and project work at Aktiv Delgivning
Client: Aktiv delgivning | Role: UX-designer | Duration: 2022-2023
Improved the entire service experience for Aktiv Delgivning, from internal staff to end customers. Worked with both UX design and project managment to shape the service from the ground up.
UX leadership
Service design
Accessibility
User interviews
Team collaboration
Business development
Design thinking
Process mapping
Workshop facilitation
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Established a scaleable design system across the Alektum organization
Client: Alektum group| Role: UX-designer | Duration: 2022-2023
Initiated and implemented a design system that brought consistency and efficiency to all product designs, enabling a shared visual language and streamlined collaboration across teams.
UX leadership
Accessibility
Design system
Team collaboration
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Exploring the Design Context of AI-Powered Services
Client: Personal | Role: Service design researcher | Duration: 2021-2022
For my Master’s thesis, I explored how UX designers experience working with AI and machine learning as a design material. The work was later published and presented at the HCII 2022 Conference, contributing to the growing discussion on how AI is reshaping design practice.
Research
Artificial intelligence
Complex documentation
Machine learning
Thematic analysis
Design material
Read more
