Featured work experience
My Pages: A self service portal expected to help debtors pay of their debt
Client: Alektum Group | Role: UX-designer | Duration: 2023-2025
Redesigned an outdated portal into a modern, accessible product for people in debt—while introducing a product-oriented way of working for the first time at Alektum Group.
UX design
Service design
Accesability
Design system
System thinking
Process improvment
Team collaboration
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Redesigned Aktiv delgivning’s digital Services: A user-centered transformation
Client: Alektum group| Role: UX-designer | Duration: 2022-2023
UX leadership
Service design
Accesability
Accesability
Design thinking
Process thinking
Workshop facilitation
Aktiv Delgivning (one of Alektum Groups companies) requested assistance in improving their entire service. The entire project included 3 interconnected end users.
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Implementing a design system
Client: Alektum group| Role: UX-designer | Duration: 2022-2023
Design system
Team collaboration
UX leadership
Accessibility
Initiated and implemented a design system adopted across all product designs.
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Exploring the Design Context of AI-Powered Services
Client: Personal | Role: Service design researcher | Duration: 2021-2022
Research
Artifical intelligence
Machine learning
Thematic analysis
Design material
For my Master’s thesis, I explored how UX designers experience working with AI and machine learning as a design material. The work was later published and presented at the HCII 2022 Conference, contributing to the growing discussion on how AI is reshaping design practice.
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Designing future mobility services with embedded public value
Client: Halmstad municipality | Role: Service designer | Duration: 2021
Design system
Team collaboration
Service design
Public value
For my Master’s thesis, I explored how UX designers experience working with AI and machine learning as a design material. The work was later published and presented at the HCII 2022 Conference, contributing to the growing discussion on how AI is reshaping design practice.Over four months, we imagined a world unlike today—where new ways of living called for new ways of moving. This project dives into future mobility challenges and dreams up bold solutions for a world still in the making.
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EMILBERGSTRÖM
Featured work experience
My Pages: A self service portal expected to help debtors pay of their debt
Client: Alektum Group | Role: UX-designer | Duration: 2023-2025
Redesigned an outdated portal into a modern, accessible product for people in debt, while working across the entire service experience — from digital touchpoints to operational processes. This project also introduced a product-oriented way of working for the first time at Alektum Group.
UX design
Service design
Accessibility
Design system
Team collaboration
System thinking
Process improvment
Read more
Redesigned Aktiv delgivning’s digital Services: A user-centered transformation
Client: Aktiv delgivning | Role: UX-designer | Duration: 2022-2023
Aktiv Delgivning, one of Alektum Group’s companies, asked for help to improve their whole service, from the service staff all the way to their customers.
UX leadership
Service design
Accessibility
User interviews
Team collaboration
Design thinking
Process mapping
Workshop facilitation
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Established a scaleable design system across the organization
Client: Alektum group| Role: UX-designer | Duration: 2022-2023
Initiated and implemented a design system that brought consistency and efficiency to all product designs, enabling a shared visual language and streamlined collaboration across teams.
UX leadership
Accessibility
Design system
Team collaboration
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Exploring the Design Context of AI-Powered Services
Client: Personal | Role: Service design researcher | Duration: 2021-2022
For my Master’s thesis, I explored how UX designers experience working with AI and machine learning as a design material. The work was later published and presented at the HCII 2022 Conference, contributing to the growing discussion on how AI is reshaping design practice.
Research
Artificial intelligence
Machine learning
Thematic analysis
Design material
Read more
Designing future mobility services with embedded public value
Client: Halmstad municipality | Role: Service designer | Duration: 2021
Over four months, we imagined a world unlike today—where new ways of living called for new ways of moving. This project dives into future mobility challenges and dreams up bold solutions for a world still in the making.
Service design
Public value
UX design
Team collaboration
Read more
