Curious about people, critical in process, collaborative with teams.
Reach out
Currently open for work
Hello.
I’m Emil Bergström (he/him), a Service/UX designer in Gothenburg, Sweden. I help fintech and self-service companies turn complex digital tools into seamless, user-friendly experiences—across both web and desktop platforms.
When I’m not designing, I’m usually in the kitchen jazzing up a tikka masala or baking muffins, getting lost in a sci-fi novel, or running after my two kids on a daily adventure!
Now, I’m looking for my next challenge — somewhere I can keep solving real problems, lead with purpose, and create impact.
Featured work
Curious about people,
critical in proce
,
collaborative with teams.
I design meaningful services while building clarity and engagement within teams.
Reach out
Currently open for work
Hello.
I’m Emil Bergström (he/him), a Service/UX designer in Gothenburg, Sweden. I help fintech and self-service companies turn complex digital tools into seamless, user-friendly experiences—across both web and desktop platforms.
When I’m not designing, I’m usually in the kitchen jazzing up a tikka masala or baking muffins, getting lost in a sci-fi novel, or running after my two kids on a daily adventure!
Now, I’m looking for my next challenge — somewhere I can keep solving real problems, lead with purpose, and create impact.
Featured work experience
My Pages: A self service portal expected to help debtors pay of their debt
Alektum Group, UX-designer, 2023-2025
Redesigned an outdated portal into a modern, accessible product for people in debt, while working across the entire service experience — from digital touchpoints to operational processes. This project also introduced a product-oriented way of working for the first time at Alektum Group.
UX design
Service design
Accessibility
Design system
Team collaboration
System thinking
Process improvment
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Redesigned Aktiv delgivning’s digital Services: A user-centered transformation
Alektum Group, UX-designer, 2022-2023
Aktiv Delgivning, one of Alektum Group’s companies, asked for help to improve their whole service — from the service staff all the way to their customers.
UX leadership
Service design
Accessibility
User interviews
Team collaboration
Design thinking
Process mapping
Workshop facilitation
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Established a scaleable design system across the organization
Alektum Group, UX-designer, 2023-2024
Initiated and implemented a design system that brought consistency and efficiency to all product designs, enabling a shared visual language and streamlined collaboration across teams.
UX leadership
Accessibility
Design system
Team collaboration
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Exploring the Design Context of AI-Powered Services
Conference publication – HCII 2022
For my Master’s thesis, I explored how UX designers experience working with AI and machine learning as a design material. The work was later published and presented at the HCII 2022 Conference, contributing to the growing discussion on how AI is reshaping design practice.
Research
Artificial intelligence
Machine learning
Thematic analysis
Design material
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Designing future mobility services with embedded public value
Halmstad university with Halmstad Municipality, Service-designer, 2021
Over four months, we imagined a world unlike today—where new ways of living called for new ways of moving. This project dives into future mobility challenges and dreams up bold solutions for a world still in the making.
Service design
Public value
UX design
Team collaboration
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